When you contact us for water damage restoration, we collect the information you share with us. This includes your name, phone number, email address, service address, and details about the water damage you are dealing with.
We also collect basic technical information when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time and date of your visit.
We use your contact details to respond to your request, schedule service, and keep you updated on the work we are doing at your property.
We use technical and usage data to improve our website, understand how visitors find us, and make our services easier to access. We may also use your information to send service updates or follow-up messages related to your restoration project.
Our website uses cookies and similar tracking tools to help it function properly and to remember your preferences. Cookies are small files stored on your device that help us understand how people use our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
We use third-party analytics tools, such as Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools help us see which pages are most helpful and where we can improve.
These third-party providers may use cookies and similar technologies to collect information about your interactions with our website. Their use of your information is governed by their own privacy policies.
We do not sell your personal information. We share it only when needed to run our business or comply with the law.
We may share your information with trusted service providers who help us with scheduling, payment processing, or website analytics. These providers are required to protect your information and use it only for the services they perform for us.
We may also disclose your information if required by law, to respond to legal requests, or to protect the rights, property, or safety of our business, our customers, or others.
We keep your personal information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer needed, we securely delete or anonymize it.
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
You have the right to request access to the personal information we hold about you. You can also ask us to correct, update, or delete your information.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the details below.
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us so we can remove it.
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.